Welcome to rigg.uk,operated by Rigg Limited. rigg.uk provides its services to you subject to the following conditions. If you visit or shop at rigg.uk, you accept these conditions. Please read them carefully.
Ordering
When you have items in your basket on the left you can click checkout to proceed and buy your chosen items.
Secure Checkout
After checking-out your basket, you will be connected to us using a secure "https" connection.
How The Contract Is Formed Between You And Us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an invoice receipt. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you this second email (invoice receipt).
The Contract will relate only to those Products we have referred to in the Invoice. We will not be obliged to supply any other Products which may have been part of your order until we have confirmed these in a separate Invoice.
Payment
We take payment using PayPal. If you don't have a PayPal account you can still pay by your usual debit or credit card. To process the payment at PayPal we will direct you automatically to the PayPal website. At the end of the transaction you will be able to return to this website.
Delivery
Items such as furniture which are made to order will typically be delivered in 5 to 6 weeks. If you want to discuss delivery arrangements then please contact us by clicking "contact" on the main menu. Please let us know if your order is urgent and we will do our best to help.
Returns
Our items are made to order to the size and finish you require and we are therefore unable to accept returns. Should we agree with you that a manufacturing fault has occurred then we will resolve this with you. The latter remedy will either be by corrections, replacement parts or whole item(s) at our discretion.
Description
The quantity and description of the Products shall be as set out in the Invoice.
All samples, drawings, descriptive matter, specifications and advertising issued and any descriptions or illustrations contained in catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Products described in them. This is not a sale by sample.
Variations: In pursuit of the manufacture of the highest quality products, and customer service, the manufacturer reserves the right to modify colors, dimensions and type of construction at any time.
Tolerance: Colors, finishes, fabrics and other materials are shown as an indication only. While great effort has been made to represent products truthfully, neither the manufacturer, nor Rigg Ltd is responsible for errors or omissions. Many products in this price list are made by artisans. Dimensions shown therefore must be considered indicative. Materials may show imperfections. These are usually natural or the result of an artisanal production process and should be considered a sign of authenticity and does not affect the quality of the item; this can include small bubbles seen around the area of UV bonds on glass furniture. Some of the products supplied by Rigg Ltd may show a toughening stamp or other discrete manufacturing stamp due to relevant standards. This feature can not be considered as a reason for complaint.
Wood appearance: We supply high quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing.
Wood warpage, shrinkage, and dimensional changes: Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc.
We purchase and supply furniture high grade wood which has been dried to correct moisture content but sometimes warpage, shrinkage etc, can still occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.
Availability and Delivery
We aim to deliver your Products within the anticipated delivery period quoted on your Order Confirmation. If delivery is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.
Unless we agree otherwise in writing, delivery of the Products shall take place at the address specified by you when placing the order for the Products. We reserve the right to charge an additional amount for areas such as Scotland or area outside of UK mainland. Should you place an order before a shipping quote has been issued you will be contacted by one of our sales team who will inform you of any additional shipping charges if applicable.
It is your responsibility to ensure clear and sufficient access for Products delivered to the required location in your dwelling.
In the event of us not being able to gain access to the required location, we reserve the right to levy a charge in respect of such abortive delivery and the costs of any subsequent redelivery of the Product.
The customer is obliged to check the number of packages and their condition before accepting delivery and to state the appropriate formal reservations to the carrier and forwarding agent. Therefore, once the Customer has taken delivery of the goods from the carrier/forwarding agent, the Vendor shall not accept any claim concerning the number or condition of the packs.
Any complaints due to defects of on any other grounds must be received within 8 days after receipt of the goods, and must be made by registered letter with return receipt. Such complaints shall only be formally valid if they are made directly to the vendor. In no case shall complaints on the part of the Customer constitute grounds for refusal to pay or delayed payments: No claims of breach of contract, requests for termination of contract or counter-claims shall be permitted once the aforesaid period has passed.
Delivery company disclaimer
Please be aware that although our delivery drivers take every care when delivering your products, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in process. It is your responsibility to take every care to cover any carpets or furniture and remove any valuables, including pictures, from the delivery area.
Storage
Rigg Ltd offers free storage for 7 days following notification of intention to deliver. If storage is required beyond 7 days a holding fee of 5% of the overall sale total for each week over the initial 7 day period maybe be charged.
Google & Other Services
We use Google Analytics, Google Adwords and other services. To enable us to better understand users' interactions with our website and marketing we may associate and analyse collected data. This includes associating data collected from different devices - eg. A user's mobile phone and their desktop computer. In using our website and associated systems you agree to this data usage. Please do not use our website if you disagree.
PRIVACY
Please review our Privacy Notice, which also governs your visit to rigg.uk, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit rigg.uk or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of rigg.uk or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of rigg.uk and protected by U.K. and international copyright laws. All software used on this site is the property of rigg.uk or its software suppliers and protected by United Kingdom and international copyright laws.
TRADEMARKS
rigg.uk is a registred trademark and may not be used in connection with any product or service that is not rigg.uk’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits rigg.uk. All other trademarks not owned by rigg.uk or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by rigg.uk or its subsidiaries.
LICENCE AND SITE ACCESS
rigg.uk grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of rigg.uk. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of rigg.uk. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of rigg.uk and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing rigg.uk’s name or trademarks without the express written consent of rigg.uk. Any unauthorized use terminates the permission or license granted by rigg.uk. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of rigg.uk so long as the link does not portray rigg.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any rigg.uk logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use rigg.uk only with involvement of a parent or guardian. rigg.uk and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT
Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. rigg.uk reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant rigg.uk and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant rigg.uk and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify rigg.uk or its affiliates for all claims resulting from content you supply. rigg.uk has the right but not the obligation to monitor and edit or remove any activity or content. rigg.uk takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from rigg.uk are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
rigg.uk and its affiliates attempt to be as accurate as possible. However, rigg.uk does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by rigg.uk itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY rigg.uk ON AN "AS IS" AND "AS AVAILABLE" BASIS. rigg.uk MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, rigg.uk DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. rigg.uk DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM rigg.uk ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. rigg.uk WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Privacy policy, posted on this site. These policies also govern your visit to rigg.uk. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.